Cancellation Policy
Updated: Oct 7
Effective from: 01.10.2026
Cancel/reschedule your appointment with more than 48 hours notice:
No charge at all. Please just let me know as soon as you can so I have the opportunity to offer your appointment to somebody else.
Cancel/reschedule less than 48 hours notice or no shows:
50% of the total value of your booked appointment will be payable.
Frequent Cancellations:
If you cancel at short notice or don't attend 3 appointments with a 12 month period, I may ask for a 50% deposit to secure future bookings. This will be deducted from your treatment when you attend.
Changing Treatments:
Booked 3 treatments but only need 2? Please let me know 48+ hours before your treatment. Otherwise, 50% of the cancelled treatment will be payable. This is because I've reserved enough time in my diary specifically for every treatment you book.
Deposits:
A £10 deposit will be required for all new clients before your appointment is securely booked in. Your deposit will be deducted from the cost of your appointment.
Why a cancellation policy now?
I was so happy not having a cancellation policy in place as I know all to well that 'life happens!' But, just like booking a hair appointment, flight, hotel room etc, that space has been reserved especially for you, and at short notice, it isn't always possible for someone else to fill the slot.
Thank you for respecting my time, my small business and the other lovely clients waiting for appointments. It genuinely means a lot.
Sally @ All Seasons Sugaring x
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